Knowledge Management Support for Enterprise Resource Planning Implementation

Authors: Saide and Mahendrawathi


This study addresses the issues of Enterprise Resource Planning (ERP), Knowledge Management (KM) and SECI model (socialization, externalization, combination, internalization). Various research have highlighted the importance of knowledge of ERP users for successful ERP implementation, however a major obstacle from the perspective of integration or knowledge transfer cycle still exists. The main problem in ERP implementation is the difficult integration of tacit (embedded) and explicit knowledge cause most of this knowledge are embedded in ERP external parties (such as consultants, vendors, suppliers, supervisors, experts, and other working partners). The focus of this study is to propose process for transfer knowledge from external organizations into organizations based on the model of SECI. To note that this paper is not to modify the basic model of SECI, but SECI model to making as a function of mediator between the external and internal ERP system implementation in company. The authors used a systematic literature review approach, starts with literature review, problems identification, selection process, assess, synthesize and write down the ideas proposed, and then make conclusions. Finally, the output of this research is a new model (schematic and technical) of the process and transfer knowledge order to maintain and re-use assets from external knowledge obtained during the pre to post ERP implementation to be used jointly by the company.

Full article: https://www.sciencedirect.com/science/article/pii/S1877050915036315 

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